Trinidad Fete Tickets Responds

Hi Saucy
I write to you in response to the review that L** A**** & L*** N*** placed on your site, and also to address the ensuing comments. With regards to their issues, yes they and a few other people were let down and did not get their Lara tickets, and some of those people are currently awaiting their refunds, which are being processed and sent out.

With regards to the complaints, as you know there are 3 sides to a story the 3rd side being the truth, so it will be for people to find a middle ground and decide whether or not I am the con artist some people are portraying me to be.

The said parties purchased tickets for 3 different fetes I believe, one of which being Lara, they received their tickets for ALL their other purchased other events, by assigning and authorizing somebody to pick up on their behalf.

Just a clarification to the ticket collection- I was obtaining the tickets from a committee member not Lara himself, I felt it pointless to correct L** at that point of us meeting due to her state of mind and argumentative.

When I spoke to L*** on the phone she was advised of the situation, as expected she was none to happy, and I listened to what she had to say even with the shouting and screaming and cursing. In the conversation she stated that there was nothing I could do to make the situation better, other than me telling her that her friends and self would get the tickets. At the point I realised that nothing I could say would pacify her, even though I said that they would be all refunded.

On Sunday night about MIDNIGHT (which is why I was in bed), we had a conversation with - I believe now to be L**, stating that she wanted to meet to get the tickets for the final fete which was happening on Thursday after carnival. I informed her that I would deliver them on Monday morning, but because I wouldn't give her a specific time, she insisted that she wanted this matter resolved now, as in immediately.

I was staying on my own and I wasn’t driving, and they made the decision and ended up coming to me at 1am Carnival Monday morning, as I refused to be walking around St James looking for their accommodation on my own at that time of the morning. I don’t see that as being unreasonable especially since I had already stated that I would come on Monday Morning.

Basically from the conversation that was had, I should have done more than give her a refund, and also I shouldn’t have distributed the tickets that we did managed to acquire. Also as far as she was concerned we should have notified them a week prior about the situation - a situation we knew nothing of until the very last minute, so there was no way for them to be notified way in advance. I wasn’t saying much because there wasn’t anything more I could add to the situation that was going to make it better. Also when somebody starts to threaten you, by announcing that they are going to ensure that “socadiva”, “Trinidad fete tickets” are going to be taken down, starting with your visit to the Tourism board on Thursday morning… really what more is there to say, from my experience somebody who is prepared to go that far, will NOT be interested in anything you have to say.

I would say that most of our customers were happy with their service that they received, and whatever problems arose we tried to deal with them to the best of our ability.

Many of our customers did not adhere to the opening times of the office,

Office hours for FEBRUARY 2009
Friday 13th- 1pm - 4pm
Monday 16th - 1pm - 4pm
Wednesday 18th- 1pm - 5pm
Thursday 19th- 1pm-5pm
Friday 20th - 10am - 5pm

And on many an occasion I met people outside of these hours because they had not assigned someone to pickup tickets on their behalf. A few customers were delayed by there flights which is obviously not their fault.

Where I felt we were at fault i.e. not having the tickets in the office when they came to collect, I offered to meet some customers, a few of them I delivered to the hotels/accommodations, I went that extra mile because we were did not have the tickets at time.

I will state again to those customers who have been affected that we apologise for the inconvenience that you incurred, as this was not our intention, especially the fact that they restricted the paypal account, and the information that they required to resolve the situation could not be done until I returned to the UK.

The service was there to ease the pressure of going around getting fete tickets from various locations; and for the most part we achieved that. As with every business things can go wrong, and you do your best to right those wrongs, for some it is never enough. Customers were always kept informed via email updates (daily and weekly), texts and phone calls.

I have noted the recommendations that have been posted, with regards to cut off dates and not using certain promoters. In hindsight these recommendations do make a lot of sense. Carnival veterans know the difficulties in obtaining certain tickets and how they often are obtained at the 11th hour. But I will seriously take into consideration canceling ticket orders if not obtained by a specific date.

I would just to like to add that those person/s who cared to comment on my character and were not even a customer of the site, I understand you did so out of pure maliciousness. It is very easy to make false accusations behind a screen name. If you have unresolved issue you know my full name and email address, feel free to send me an email stating your past or present gripe.